Prescriptions

If appropriate, our GPs can prescribe medications over the telephone or via the web* The prescription can then be faxed to your local pharmacy.

Prescriptions will be processed by the customer service team from 8am to 10pm, seven days a week.

Fulfilment of your prescription will depend on the opening hours of your chosen pharmacy.

Normal costs will be incurred. You may be able to claim back some of the cost from your HSF health plan cover.

To see if you are eligible, check your balances on MyPolicy

 

Pharmacist

How it works:

Doctor

1. GP Consultation

If the doctor decides medication is needed, a prescription can be faxed to your local pharmacy.

Pharmacist phoning

2. Pharmacy Service

Your prescription will be processed by the customer service team from 8am to 10pm, seven days a week. Fulfilment of your prescription will depend on the opening hours of your chosen pharmacy.

Signed for barcode

3. Collection

The prescription can be picked up from your chosen pharmacy.

Please note – repeat prescriptions

*In line with clinical best practice guidelines for remote prescribing, our GPs are unable to issue repeat prescriptions for the ongoing treatment of long term conditions. In these instances it is in your best interest to be seen by your own GP who will manage your care. Our GPs may be able to offer individual prescriptions for, and advice on, medication you are currently taking and also short course medication for certain acute conditions, depending on the symptoms presented.

In the absence of possession and knowledge of your medical records and follow up care, the service is not suitable for issuing repeat prescriptions. If you are unable to satisfactorily answer the clinician’s questions, then they may not be able to raise a private prescription.