Terms of Use & Privacy Policy

HSF health plan privacy notice

This is the privacy notice of HSF health plan Limited. In this document, “we”, “our”, or “us” refers to HSF health plan Limited. We are company number 30869 and 904935 registered in England, Wales & Ireland. Our registered offices are at 24 Upper Ground, London, SE1 9PD and 5 Westgate Business Park, Kilrush Road, Ennis, Co Clare Ireland. HSF health plan Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK, with the Department of Health and Children and The Health Insurance Authority in Ireland. Founded 1873 Incorporated 1890. We are the trading company of The Hospital Saturday Fund, a Registered Charity in the UK No 1123381 and in Ireland Registered Charity No 20104528.​

Compliance with the law

Our privacy policy has been compiled so as to comply with the laws of the country in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.

​Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. ​If you have any question regarding our privacy policy, please contact us.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.​ Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • To provide you with the services you have requested
  • To comply with other law, including for the period demanded by our tax authorities
  • To support a claim or defence in court.

How to exercise your information rights including the right to object
Access to your Data
You have the right to request a copy of all information about you held by HSF health plan.​

Data Protection Officer contact details

HSF health plan.
24 Upper Ground,
London SE1 9PD.​

Email DPO@hsf.eu.com​

Site usage information – Log files and Matomo Analytics

This website uses log files and Matomo Analytics to track visits to the website in order to inform changes to the layout of the site and to the information on it, based on the way that visitors move around it. Log files do not contain any personal information but may record the IP address, the type of web browser and the operating system used during a visit to the website. Matomo subprocessor is stored in secure infrastructure for servers, databases and logs hosted in Paris, France.

Matomo is an open-source project brought to you by the Matomo team members as well as many other contributors around the globe. Matomo operates tracking methods such as counting the number of unique IP addresses or browser fingerprinting to identify users. Matomo does not use third-party cookies and all first-party cookies have been disabled.

You can opt out of being tracked by our Matomo Analytics below:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Other Information​

Use of information we collect through automated systems when you visit our website.


Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.​

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.​

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

​When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.​

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • To track how you use our website
  • To record whether you have seen specific messages we display on our website
  • To keep you signed in our site
  • To record your answers to surveys and questionnaires on our site while you complete them.​

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.​

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.​

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.​

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.​

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.​

Terms of Use

Please read these terms and conditions with care prior to using this site. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site.


Your use of this website (“the website”) is subject to these Conditions, which may be amended from time to time. Accordingly, by using the website you are deemed to accept these Conditions without modification by you. If you do not agree with these Conditions you are not authorised to use the website.


2.1 We grant you the right to access the website for your personal and non-commercial use. You may for your own use only, view, copy and print out materials included on it (except for any source codes).

2.2 You may not modify, copy, distribute, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website, its contents and any related software.

2.3 You warrant to us that you will not use the website for any purpose that is unlawful or prohibited, or not authorised, by these Conditions.

2.4 You acknowledge that the inclusion of hyperlinks on the website does not imply any endorsement by us of the material on such websites or any association with their operators and that if you use these hyperlinks you will be leaving the website.


You acknowledge that the copyright in and all other intellectual property rights in the website, its contents and the underlying software and any related software belong to, or are licensed to us and that, except as provided by these Conditions, you will acquire no rights in the website, its contents and/or the underlying software and/or any related software.


Whilst we will take reasonable steps to exclude viruses from the website, we cannot guarantee such exclusion and no liability is accepted for viruses. You are recommended to take all appropriate safeguards against viruses before accessing the website, its contents and the underlying software and/or any related software.


We may at any time and for any reason correct without liability any typographical, clerical or other error or omission in the information contained on the website, and we reserve the right to make amendments and/or improvements of or to the website at any time.


If we cannot provide you with access to the website and/or the on-line services in accordance with these Conditions because of something beyond our reasonable control, including (without limitation) act of God, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible (including telecommunications and internet service providers) or acts of local or central Government or other competent authorities, we will not be liable to you as a result.


7.1 These Conditions constitute the entire agreement between you and us relating to your use of the website, supersede any previous agreement or understanding and may not be varied by you. All other terms and conditions, express or implied by statute or otherwise, but subject to clauses 1 above and 7.2 below, are excluded to the fullest extent permitted by law.

7.2 You acknowledge that we may modify these Conditions at any time for any reason.

7.3 In these Conditions words importing gender include each other gender; references to persons include bodies corporate, firms and unincorporated associations; and the singular includes the plural and vice versa.

7.4 The headings in these Conditions are included for convenience only and shall not affect their interpretation.

7.5 These Conditions are subject to the laws of England and Wales and you agree for our benefit to submit to the exclusive jurisdiction of the English Courts.

7.6 Use of the website is unauthorised in any jurisdiction that does not give effect to any provisions of these conditions.

accountability on organisations when using personal information and in turn give customers new rights. The GDPR applies to all organisations that offer products or services to customers that reside in the EU as well as those that collect data from customers based in the EU. Despite the UK planning to leave the EU, all UK companies still have to comply with the GPDR.​